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Cheche28
Reel Rookie
‎03-13-2022 03:43 PM

Amazon Prime on HD Roku freezes / stutters

I have Hulu, Netflix, Peacock, YouTube.tv, and the only one that freezes up is Amazon Prime.

I have tried, uninstalling, reinstalling, updating,  logging in and out, rebooting roku, but nothing works.

Please help. Any advice would be appreciated.  Thank you.

 

 

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4 REPLIES 4
AeroSpaceTech
Roku Guru
‎03-13-2022 04:03 PM

Re: Amazon Prime on HD Roku freezes / stutters

Amazon is the developer of the Prime channel for Roku. You can reach out to them. Is it only happening on a certain movie or show? 

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Cheche28
Reel Rookie
‎03-13-2022 04:05 PM

Re: Amazon Prime on HD Roku freezes / stutters

It's  happening with all shows/movies.   Even with animated movies which don't take much bandwidth.

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Cheche28
Reel Rookie
‎03-13-2022 05:09 PM

Re: Amazon Prime on HD Roku freezes / stutters

Took your advice.   Hopefully, they can resolve it soon20220313_170913.jpg

 

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makaiguy
Community Streaming Expert
‎03-13-2022 05:28 PM

Re: Amazon Prime on HD Roku freezes / stutters

@Cheche28-

After removing a channel, best practice is to restart your Roku to clear its memory before reinstalling the channel.   Without the restart you may not get a clean reinstall.

Depending on your Roku model and Roku version number you'll find the System restart option under either Settings > System > Power or under Settings > System.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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