Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Amazon Prime not streaming 4K

I have just recently purchased the Roku Soundbar. It is fully updated and hard wired to my router.

My current broadband is with Virgin Media and I get 350 Meg down and 37 up so have the bandwidth. 

My issue is that the Prime app won't stream 4k content. YouTube, Netflix and  Disney don't have issues. Streaming Prime from my Sky Q box and Samsung smart TV, both connected wired to the same network, have no issues.


Wondered if this is a known bug with the sound bar app, or if there's a possible fix.

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