Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Amazon Prime not opening

I have a new roku.  when I open it.  I have many choices like Hulu, netflix, youtube and Prime.  they all open byt when I go to prime all I get is a screen that says Prime then it does nothing more.  seems to freeze...any thought.  Thanks

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Level 8

Re: Amazon Prime not opening


@terrygross wrote:

I have a new roku.  when I open it.  I have many choices like Hulu, netflix, youtube and Prime.  they all open byt when I go to prime all I get is a screen that says Prime then it does nothing more.  seems to freeze...any thought.  Thanks


When reading your post I went to my Prime and it opened as usual, so Hmmm

Maybe do as usual delete the app and reinstall .

 

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