Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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cerm1983
Level 7

Amazon Prime does not appear on Roku stick 3600x

It says that amazon prime video is supported and that i can download it, but the app does not appear on my roku, I did restart, try to upgrade and everything and still I don't have the option to download prime video. I don't have the option to search only look for channels.

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3 REPLIES 3\
RokuDanny-R
Roku Employee
Roku Employee

Re: Amazon Prime does not appear on Roku stick 3600x

@cerm1983 

Thanks for the inquiry.

Where are you currently located?

Please be aware that channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 


Thanks,
Danny

Danny R.
Roku Forum Moderator
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abugg046
Level 7

Re: Amazon Prime does not appear on Roku stick 3600x

I have the same issue for Prime and also other Canadian apps such as a CBC.

I am located in Canada.

ive tried factory device reset and still cannot access those apps through the home screen or manual channel add through the roku website.

 

please help!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Amazon Prime does not appear on Roku stick 3600x

@abugg046

Thanks for the post.

Have you verified with the channel provider that the channel supports your Roku device model? Many channels on Roku are developed and maintained by the channel provider themselves. 

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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