Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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euroartgirl
Level 7

Amazon Prime channel is only showing my French account Prime video content and NOT my USA account!

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Hey everyone. 

My Amazon Prime app for some reason is showing my account for France even though I am in the USA. The content is really limited. I can watch my USA account just fine but it won't show up for me on Roku. I have tried EVERYTHING. I tried going online and making sure everything is correct for my Usa account. I deleted the app several times and downloaded it. Any ideas? 

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renojim
Level 21

Re: Amazon Prime channel is only showing my French account Prime video content and NOT my USA accoun

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First, I'd contact Amazon and ask them if they have any ideas; I don't think anyone at Roku would have a clue.  Second, when you removed and downloaded it again did you reboot/restart your Roku in between removing it and downloading it again?  If not, you didn't accomplish anything.  Finally, the only other suggestion would be a factory reset.  You'll have to sign in again to Amazon and other channels, but all your channels and subscriptions through Roku should be intact.

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renojim
Level 21

Re: Amazon Prime channel is only showing my French account Prime video content and NOT my USA accoun

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First, I'd contact Amazon and ask them if they have any ideas; I don't think anyone at Roku would have a clue.  Second, when you removed and downloaded it again did you reboot/restart your Roku in between removing it and downloading it again?  If not, you didn't accomplish anything.  Finally, the only other suggestion would be a factory reset.  You'll have to sign in again to Amazon and other channels, but all your channels and subscriptions through Roku should be intact.

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euroartgirl
Level 7

Re: Amazon Prime channel is only showing my French account Prime video content and NOT my USA accoun

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I did contact Amazon and they told me to contact Roku. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Amazon Prime channel is only showing my French account Prime video content and NOT my USA accoun

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@euroartgirl 

Thanks for the posts.

As @renojim mentioned, you'll want to contact Amazon Prime Video support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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