Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 8

Re: Amazon Prime buffering (Fixed it)

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Can't believe it was as simple as setting the Roku display resolution to match my TV. Roku was set for 1080p and my TV is only 720p. Ever since I changed it the only buffering I've seen over 5 -6 days (2-3 movies, many episodes of same shows I had issues with) is at the very beginning of a video. Which is usually during the preview that Prime queues up. Absolutely no buffering beyond that and no audio-video out of sync.

Hope it's this easy for the rest of you.

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Level 8

Re: Amazon Prime buffering (Fixed it)

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Unfortunately, that's not a good solution for my 1080 TV. I have the exact problem. The solution is not to lower the resolution since it's working fine on all other channels.

It definitely looks like an Amazon issue.

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Level 7

Re: Amazon Prime buffering (Fixed it)

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Changing the tv resolution worked. Thank you for the suggestion. 

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Level 8

Re: Amazon Prime buffering (Fixed it)

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I don't believe it's about lowering the resolution but rather making sure the resolution setting matches the TV's. It is definitely a problem only with Prime and this worked for me and at least one other so far. Sorry I can't be of more help. I wish you luck finding a solution.  

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Level 8

Re: Amazon Prime buffering (Fixed it)

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beckall,

Glad to hear it!

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Level 8

Re: Amazon Prime buffering (Fixed it)

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Thanks. 

I've got the right resolution for the screen. Got an email from a few suggestions to try.

I'll report back after I try them out.

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Level 7

Re: Amazon Prime buffering

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My Amazon and Netflix channels will both pull up but when I chose a show/movie to watch it goes into endless buffering.  My other channels work fine.  I had uninstalled and reinstalled the channels.  I have shut off my Roku and restarted.  Did the same with my wifi.  Everything works fine on my computer just not with my Roku.  I am not sure what to try next.  Oh and I also did the update Roku and restart Roku through the actual Roku settings. Still just endlessly buffers.  

I tried calling Roku but could not get a person on the phone. 

Thank you for any assistance.

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Roku Employee
Roku Employee

Re: Amazon Prime buffering

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@lanne 

Thanks for the note.

When removing a channel, make sure to remove the channel, restart the device, then add the channel back again.

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 8

Re: Amazon Prime buffering

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I have been busy and never followed up with Amazon support (actually, just forgot about doing it). The hiccuping persists and also makes the video out of sync with the audio. 

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Level 8

Re: Amazon Prime buffering

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Yeah. Same here. Still have to start and re start 3 times before it'll work. And there's nothing wrong with my wifi.

 

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