Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 12

Re: Amazon Prime app not found

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Well I tried, can't make people understand what they don't want to.

Good luck in life.

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Level 12

Re: Amazon Prime app not found

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They can't support the app, it isn't theirs to set up.  I don't understand how you don't understand that.  Would it be nice?  Sure, but I can name a million other things that would be nicer of them to do.

 

Have you contacted Amazon yet to ask why they haven't enabled the Amazon Prime Roku app for your location?

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Level 7

Re: Amazon Prime app not found

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Would you happen to know why every time i press play on certain program it restarts immediately? On that note, Amazon Prime installed and launched but would not play. Am in England. Thank you

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Roku Employee
Roku Employee

Re: Amazon Prime app not found

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@Merlz 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator
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