Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Amazon Prime app not found

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Hii... Today I received my Roku Streaming Stick (3600 series) and I am serching for Amazon prime video app .. and I couldn't found.. please help

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Roku Employee
Roku Employee

Re: Amazon Prime app not found

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@Prashanth 

Thanks for the note.

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: Amazon Prime app not found

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@Prashanth 

Thanks for the note.

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 7

Re: Amazon Prime app not found

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Yes .. I agree with that.. but unfortunately amezon app is working in UAE region.. there should not be any problem on playing in device...I couldn't able to serve the app in Roku stick plus... 

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Level 8

Re: Amazon Prime app not found

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"not our problem" is the boiler plate Roku response to the plethora of people facing this issue. How about some clear up front info before people spends their money... That basic apps like Amazon prime, available in All regions for Android, may well not be available in Roku channel store? 

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Level 13

Re: Amazon Prime app not found

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Amazon has to authorize it for their area.  They do the same in the Android App Store.

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Level 7

Re: Amazon Prime app not found

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Yes, I understand that!

But why is it working on Apple TV and Samsung TV then?

That makes no sense.

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Level 13

Re: Amazon Prime app not found

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@KlausKobald wrote:

Yes, I understand that!

But why is it working on Apple TV and Samsung TV then?

That makes no sense.


Yeah, I agree.  But only Amazon can answer that for you.  You should contact them and find out why they have not authorized it on Roku for your country.

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Level 8

Re: Amazon Prime app not found

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Conclusion... Don't buy a Roku unless you want to risk having no Amazon Prime. Spread the word people. 

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Level 13

Re: Amazon Prime app not found

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@365jim wrote:

Conclusion... Don't buy a Roku unless you want to risk having no Amazon Prime. Spread the word people. 


I don't know why you're blaming Roku here.  It's up to Amazon to determine where their app will install.  Personally I have it on 6 devices, never had an issue installing it.

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Level 7

Re: Amazon Prime app not found

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We are blaming Roku because... Prime Video works clearly with Amezon fire stick in Dubai where Roku Stick Cannot play the same... Roku stick is having all pre installed application so ofcourse it should be mistake somewhere in Roku stick.. please check and update the same.. so that we can enjoy our experience with Roku

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