Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Amazon Prime app missing

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 Hi,

I am not able to find Amazon Prime app in roku store in Pakistan, and Roku app is not available for Pakistan in google playstore. I have already contacted with Amazon and the are suggesting that the issue is with Roku.

Kindly, solve above issues of mine.

Regards

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Roku Employee
Roku Employee

Re: Amazon Prime app missing

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@umar8629 

Thanks for the inquiry.

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 

You can reach Amazon Prime support here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: Amazon Prime app missing

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@umar8629 

Thanks for the inquiry.

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 

You can reach Amazon Prime support here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: Amazon Prime app missing

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Hi Danny,

Thank you for your response. Actually before posting my query here, I had asked Amazon if they can do anything about this issue and they clearly mentioned the issue is at Roku's end. So i would request you to dig further in this issue and let me have a solution.

 

Thanks

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