Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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TQG
Level 7

Amazon Prime and Thursday Night Football

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Hi gang- new to streaming.

I can watch TNF through my Prime app on my phone but cannot find the game through the prime app on my Roku. Ideas??
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RokuDanny-R
Roku Employee
Roku Employee

Re: Amazon Prime and Thursday Night Football

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@ErnestIII 

Thanks for the inquiry.

It's possible that the channel does not support your older Roku device. We would recommend reaching out to the channel provider for more information about what devices that channel supports. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Amazon Prime Video support here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET

Thanks,
Danny

Danny R.
Roku Forum Moderator

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ErnestIII
Level 7

Re: Amazon Prime and Thursday Night Football

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I know your question is over a year old, but I am encountering the same issue.  It looks like somehow Amazon Prime Thursday Night Football doesn't show up on my Roku model 1.  It does on my phone and my newer model Roku in a different room.  Not sure how the Roku model has anything to do with it, but that's what I am seeing. Is/was your Roku an older model also?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Amazon Prime and Thursday Night Football

Jump to solution

@ErnestIII 

Thanks for the inquiry.

It's possible that the channel does not support your older Roku device. We would recommend reaching out to the channel provider for more information about what devices that channel supports. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Amazon Prime Video support here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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