Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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MDMSI55
Level 7

Amazon Prime Won't Open

When I try to open Amazon Prime it opens the initial screen "PRIME," then flashes, and returns to my Roku channels page.  I can open it on my laptop but not on any of my TVs with Roku. I removed the channel and reloaded it but no change.  Ideas? 

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StreamerUser
Level 16

Re: Amazon Prime Won't Open


@MDMSI55 wrote:

When I try to open Amazon Prime it opens the initial screen "PRIME," then flashes, and returns to my Roku channels page.  I can open it on my laptop but not on any of my TVs with Roku. I removed the channel and reloaded it but no change.  Ideas? 


You MUST restart the device between removing Prime and reinstalling Prime:

1.) Remove Prime

2.) Restart device

3.) Reinstall Prime

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