Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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GregM
Level 9

Amazon Prime - Watch Next row issue

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When I watch a movie on Amazon Prime on my Roku it appears in the Watch Next row.

I delete it but it reappears in the watch next row. This happens repeatedly.

How can I stop it?

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1 Solution

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atc98092
Community Streaming Expert

Re: How do I stop this?

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If this is something within the Prime Video channel, you'll have to ask Amazon about it. Roku doesn't develop the channels for 3rd party providers, which is almost every channel there is on a Roku. If it's a bug in the channel, only Amazon can resolve it. You can go to this page and there's a Contact us button at the bottom. 

Dan

Roku Community Streaming Expert

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I am not a Roku employee, just another user.

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atc98092
Community Streaming Expert

Re: How do I stop this?

Jump to solution

If this is something within the Prime Video channel, you'll have to ask Amazon about it. Roku doesn't develop the channels for 3rd party providers, which is almost every channel there is on a Roku. If it's a bug in the channel, only Amazon can resolve it. You can go to this page and there's a Contact us button at the bottom. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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RokuMary-F
Roku Employee
Roku Employee

Re: Amazon Prime - Watch Next row issue

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Hi @GregM,

Thanks for reaching out to the Roku community!

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Amazon Prime Video support here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET

Many thanks,
Mary

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