Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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AHeneidy
Level 7

Amazon Prime Video

Living in Saudi Arabia and having an active Amazon Prime Video Account. I try to download it on my Roku Premiere Device like the Netflix, but I can't find the channel.

Anybody can help on that

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3 Replies
andyross
Level 15

Re: Amazon Prime Video

Maybe Prime is not available in Saudi Arabia? Just because you are using a US account does not mean you can use a channel anywhere. You can only use channels authorized in the country the Roku is being used in.

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AHeneidy
Level 7

Re: Amazon Prime Video

Amazon Prime Video is available in Saudi Arabia

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atc98092
Level 21

Re: Amazon Prime Video

Prime might be available there, but that doesn't mean that Amazon has approved it for Roku devices there. Roku themselves have no control over what geographical locations channels are available. It's under the total control of the channel developers, in this case Amazon. And if you contact Amazon and ask, unfortunately you'll likely get stuck with them saying it's available, because they don't understand the difference between service availability and device availability. You just have to keep bugging them to authorize their channel in the Roku channel store for your location.

Dan
Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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