Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

Amazon Prime Video not available in the channel list.

Jump to solution

Hi everyone,

I've always used Roku for Netflix and Spotify basically (from 2018 till today), but lately I've decided to add Amazon Prime Video Channel..well the bad news is that Amazon or Amazon Prime Video is not on the channel list, I'm trying to add it but Mr. Roku doesn't let me (I've tried to add channel but it doesn't give me the space to write for it, I can only check in the prepared channel list and is not there. On the remote control I do have amazon, hulu and sling icons but never worked except for Netflix. Can anyone help me?

Thanks a lot!

0 Kudos
1 Solution

Accepted Solutions
Roku Employee
Roku Employee

Re: Amazon Prime Video not available in the channel list.

Jump to solution

@silvia 

Thanks for the inquiry.

Where are you currently located?

Please be be aware that channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
1 Reply
Roku Employee
Roku Employee

Re: Amazon Prime Video not available in the channel list.

Jump to solution

@silvia 

Thanks for the inquiry.

Where are you currently located?

Please be be aware that channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos