Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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West_Coaster
Level 7

Re: Is Amazon no longer going to support the Prime Video app on certain Roku devices as of 11/1/21

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Well I have three old Roku players and I was only able to purchase two of the new ones from the link from Amazon.  No one at Roku can help me....just get transferred around an around.  If Roku wants me to keep me as a customer, they best help me buy the third one for the discounted price of $10 or I will sell the two upgrades I purchased probably for more than what I paid for them...and cut the cord to Roku and go with another streaming device.  Roku...you keep treating customers like this and your company will go down the tubes.

StreamerUser
Level 20

Re: Is Amazon no longer going to support the Prime Video app on certain Roku devices as of 11/1/21

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@West_Coaster wrote:

Well I have three old Roku players and I was only able to purchase two of the new ones from the link from Amazon.  No one at Roku can help me....just get transferred around an around.  If Roku wants me to keep me as a customer, they best help me buy the third one for the discounted price of $10 or I will sell the two upgrades I purchased probably for more than what I paid for them...and cut the cord to Roku and go with another streaming device.  Roku...you keep treating customers like this and your company will go down the tubes.


Perhaps you can message @RokuDanny-R  or @RokuMary-F  or @RokuKariza-D  and one of them may be able to assist you.

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Cudchewer35
Level 7

Re: Is Amazon no longer going to support the Prime Video app on certain Roku devices as of 11/1/21

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Okay, what happened to the express 4K+ that was showing as an offer yesterday?  I tried to order and cart was empty.  Now all that is offered is the premier for $10 more.

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StreamerUser
Level 20

Re: Is Amazon no longer going to support the Prime Video app on certain Roku devices as of 11/1/21

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@Cudchewer35 

Use https://my.roku.com/upgrade/prime-exclusive-upgrade/details  for the $10 Express offer

Try https://my.roku.com/upgrade/   for upgrade offers otherwise

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karensg1
Level 7

Re: Is Amazon no longer going to support the Prime Video app on certain Roku devices as of 11/1/21

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I am still getting the same higher price...cheapest one is the Premier at 19.99.  I understand that Roku is aware of this though, so I will keep checking back.

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Jakolp
Level 7

Re: Is Amazon no longer going to support the Prime Video app on certain Roku devices as of 11/1/21

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You really don't need to be rude in your response.

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ekrdouglas
Level 7

Re: prime not working on some roku units

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Have you used the new one.  It looks like the old one I now have but it doesn't specifically state it will work with Amazon Prime after November, so I am hesitant to buy it. 

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StreamerUser
Level 20

Re: prime not working on some roku units

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@ekrdouglas 

Any currently available model will be good for many years to come, so dont worry about not having access to Prime after November 1st.

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VermonTom
Level 7

Re: Is Amazon no longer going to support the Prime Video app on certain Roku devices as of 11/1/21

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can you suggest the best ROKU streaming stick to replace my 3500X?

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StreamerUser
Level 20

Re: Is Amazon no longer going to support the Prime Video app on certain Roku devices as of 11/1/21

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@VermonTom 

There is only one current stick model:  the $40 Streaming Stick+ (3810) - Best Buy sells a version that comes with headphones.

However, if you dont need a stick, consider the $30 Express 4K+ (3941)  - not the Express 4K (3940) from Walmart.

Check https://my.roku.com/upgrade/  for special deals just for you (dont take a regular Express if offered).

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