Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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alananthony
Level 8

Amazon Prime Video code

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I have set up my ROKU Express and it seems to be working. But when I try to get Amazon Prime Video I have problems. I have a code on the TV screen but I can't get ROKU to accept this code. I've tried several time but it just says not recognised. Any thoughts?

1 Solution

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alananthony
Level 8

Re: Amazon Prime Video code

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Thanks all. It's now fixed and up and running OK.

View solution in original post

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13 Replies
renojim
Level 21

Re: Unable to enter my TV link code

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It's not clear what you're trying to do.  If Amazon Prime is showing a code then you wouldn't use that on Roku's website.

alananthony
Level 8

Re: Unable to enter my TV link code

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I'm trying to get Amazon Prime video on my TV. I have an Amazon account. With ROKU, I click on the Amazon icon and it asks me to open the Amazon account and enter the code that it (ROKU) shows.

I go to Amazon and all I can see to do is activate another device. This asks me for a code. When I enter the TV code it just says it's incorrect.

And there I am, stuck.

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atc98092
Level 21

Re: Unable to enter my TV link code

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I'd suggest removing the Prime channel from the Roku, reboot the Roku (very important, don't skip this step), then add the channel and try again. Sounds like something in the channel isn't working correctly. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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alananthony
Level 8

Re: Unable to enter my TV link code

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Sounds like a good plan. Will try tomorrow - it's about my bedtime now.

Thanks.

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Tivoburkee
Level 20

Re: Unable to enter my TV link code

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The code the amazon app gives is entered when go to this address amazon.com/mytv, but do it address bar of your cellphone. Not search engine like google or bing. 

First you have to sign in with your account email and password, then it leads to a page to enter the link code. 

Edmund
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gipper53
Level 7

Re: Amazon Prime Video code

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How do I get Amazon Prime connected to my Roku setup?

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atc98092
Level 21

Re: Amazon Prime Video code

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@gipper53 wrote:

How do I get Amazon Prime set up to Roku


As mentioned previously. When you open Prime Video, it asks you to enter a code on the Amazon web site. If you aren't getting the code, do the remove, reboot, install channel mentioned above. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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alananthony
Level 8

Re: Amazon Prime Video code

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Thanks all. It's now fixed and up and running OK.

View solution in original post

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Lisbeth
Level 7

Re: Amazon Prime Video code

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Buenas no puedo agregar prime video no me permite me pueden ayudar gracias

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