Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
alananthony
Reel Rookie

Amazon Prime Video code

Jump to solution

I have set up my ROKU Express and it seems to be working. But when I try to get Amazon Prime Video I have problems. I have a code on the TV screen but I can't get ROKU to accept this code. I've tried several time but it just says not recognised. Any thoughts?

1 Solution

Accepted Solutions
alananthony
Reel Rookie

Re: Amazon Prime Video code

Jump to solution

Thanks all. It's now fixed and up and running OK.

View solution in original post

20 REPLIES 20
renojim
Community Streaming Expert

Re: Unable to enter my TV link code

Jump to solution

It's not clear what you're trying to do.  If Amazon Prime is showing a code then you wouldn't use that on Roku's website.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
alananthony
Reel Rookie

Re: Unable to enter my TV link code

Jump to solution

I'm trying to get Amazon Prime video on my TV. I have an Amazon account. With ROKU, I click on the Amazon icon and it asks me to open the Amazon account and enter the code that it (ROKU) shows.

I go to Amazon and all I can see to do is activate another device. This asks me for a code. When I enter the TV code it just says it's incorrect.

And there I am, stuck.

atc98092
Community Streaming Expert

Re: Unable to enter my TV link code

Jump to solution

I'd suggest removing the Prime channel from the Roku, reboot the Roku (very important, don't skip this step), then add the channel and try again. Sounds like something in the channel isn't working correctly. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
alananthony
Reel Rookie

Re: Unable to enter my TV link code

Jump to solution

Sounds like a good plan. Will try tomorrow - it's about my bedtime now.

Thanks.

0 Kudos
Tivoburkee
Community Streaming Expert

Re: Unable to enter my TV link code

Jump to solution

The code the amazon app gives is entered when go to this address amazon.com/mytv, but do it address bar of your cellphone. Not search engine like google or bing. 

First you have to sign in with your account email and password, then it leads to a page to enter the link code. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
gipper53
Newbie

Re: Amazon Prime Video code

Jump to solution

How do I get Amazon Prime connected to my Roku setup?

0 Kudos
atc98092
Community Streaming Expert

Re: Amazon Prime Video code

Jump to solution

@gipper53 wrote:

How do I get Amazon Prime set up to Roku


As mentioned previously. When you open Prime Video, it asks you to enter a code on the Amazon web site. If you aren't getting the code, do the remove, reboot, install channel mentioned above. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
alananthony
Reel Rookie

Re: Amazon Prime Video code

Jump to solution

Thanks all. It's now fixed and up and running OK.

Lisbeth
Reel Rookie

Re: Amazon Prime Video code

Jump to solution

Buenas no puedo agregar prime video no me permite me pueden ayudar gracias

0 Kudos