Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Amazon Prime Video app stops working every few days on Roku Ultra

Device: Roku Ultra bought in late 2018 on latest system update.

Issue: Amazon Prime Channel will work as normal for a few days. Then will no longer load. Hitting the channel returns to home screen.

Uninstalling and reinstalling Prime Channel resolves issue for around 48 hours, then it stops working again. 

Issue is NOT observed using Prime Channel on Roku TV we own. 

 

Anyone else have this issue? Any threads or solutions I missed? 

Roku XD/S purchased in Dec. 2010
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1 Reply
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Roku Employee
Roku Employee

Re: Amazon Prime Video app stops working every few days on Roku Ultra

@tc5998 

Thanks for the post.

Please make sure when removing the channel, that you restart your device before adding the channel back again.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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