Help

Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
tc5998
Level 7
a week ago

Amazon Prime Video app stops working every few days on Roku Ultra

Device: Roku Ultra bought in late 2018 on latest system update.

Issue: Amazon Prime Channel will work as normal for a few days. Then will no longer load. Hitting the channel returns to home screen.

Uninstalling and reinstalling Prime Channel resolves issue for around 48 hours, then it stops working again. 

Issue is NOT observed using Prime Channel on Roku TV we own. 

 

Anyone else have this issue? Any threads or solutions I missed? 

Roku XD/S purchased in Dec. 2010
0 Kudos
Reply
1 Reply
Highlighted
RokuDanny-R
Roku Employee
Roku Employee
Wednesday

Re: Amazon Prime Video app stops working every few days on Roku Ultra

@tc5998 

Thanks for the post.

Please make sure when removing the channel, that you restart your device before adding the channel back again.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Reply