Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
For the past two or three weeks every time I try to watch Amazon prime on my Roku player I have to go to amazon.com/mytv and enter a "one time" code. I have tried uninstalling and reinstalling Amazon prime. I do not have this problem with any other devices. What gives
Solution does not work; removing the Prime Video app, restarting Roku, does not work. Each time you return to Prime Video, say after watching Netflix or Vudu, etc, and you go back to Prime Video, you r asked to register your device all over again. VERY FRUSTRATING. 7/25/20 and problem has been going on for several weeks.
Interesting about the password change instruction. It is so obvious that they have been majorly hacked and that they cannot fess up to it along with the fact that they can’t fix it while continuing to take our money. Either that or their genius engineers caused this in their programing by accident. I cannot stand first tier techs who know about issues but send people off on labor intensive tech ridiculous task oriented assignments that they know are useless in the first place. Slime balls. Not only do we pay these companies for shutting us down, but we are forced to solve our own IT issues because they lie to us to keep us paying for services they can’t deliver.
Yeah, at the time I felt it was their variation of 'restart your computer' but I went ahead and jumped through their hoops like a well trained dog. I feel like the problem may be buried in their app code and they are too lazy to go in and find the glitch.
Can you please provide us with the following information so we can investigate this issue further: -Roku device model -serial number -device ID -software OS/version (these can all be found in Settings > System > About) -what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button) -summary of the issue you are experiencing
Once we have this information we will be able to pass it along to the appropriate team.