Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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pm1003
Level 8

Re: Amazon Prime Video Login Issue

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Yes, this procedure solved the issue - for one day only!  The next morning, Amazon Prime when accessed asked for signon and password. As reported by others, Prime is the only streaming service doing this. Hulu, Netflix, MhZ, Acorn and Britbox work just fine. Is it up to the customer to decide which company has a problem here - Amazon or Roku? Can't the companies get together and solve the problem?

pm1003
Level 8

Re: Amazon Prime Video Login Issue

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I tried this, and it worked - but only for one day. The next day I tried to access Prime, it requested that I sign on to Prime with my password and enter the code appearing on the tv screen. Is this a problem with Prime or is it a problem with Roku? Is it really up to the customer to determine this? Both Amazon and Roku employ sophisticated programmers who should be readily able to fix this problem. IT SHOULD NOT BE NECESSARY TO SIGN ON TO MY PRIME ACCOUNT EACH DAY THAT I ACCESS PRIME USING MY ROKU! PLEASE FIX THIS ON YOUR END! 

RokuDanny-R
Roku Employee
Roku Employee

Re: Amazon Prime Video Login Issue

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@pm1003 

Thanks for the post.

For more information about that channel's authentication and functionality, you'll want to contact Amazon Prime Video support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Amazon Prime Video support here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET

Thanks,
Danny

Danny R.
Roku Forum Moderator
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BigIslandGil
Level 7

Re: Prime continues signing out/reactivate constantly

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Roku ultra keeps logging out on prime video then have to do the amazon.com/mytv. Very frustrating. About time to get rid of prime and go back to regular tv. Have not been able to find any answers on this. Last few weeks this has been a problem.

ashrc
Level 7

Re: Amazon Prime Video Login Issue

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Did you get this solved?  I have the same problem.

Jjman6
Level 7

Re: Prime continues signing out/reactivate constantly

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My TCL Roku TV has just started doing this outta the blue after 2years of no problems. And it seems to only be deactivating Prime not any other channels.  Like once a day now.  Very frustrating indeed.  As you lose all your saved watchlist and watch history.

 

Hayven
Level 7

Re: Prime continues signing out/reactivate constantly

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This is also suddenly (in the last week) happening on the TCL Roku TV in my living room as well as my Roku Premier in my bedroom. I have not noticed it happening with any other app on either device, just Prime Video. It's extremely frustrating having to re-register the same devices over and over. I plan on trying to up deactivate and re-register all apps and devices. I will

cutter12
Level 8

Re: Prime continues signing out/reactivate constantly

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Same issue for me on 2 different Roku's.  I noticed this started happening right after Amazon changed their viewing control interface.

JDubya
Level 8

Re: Prime continues signing out/reactivate constantly

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Same here but only on my Ultra Roku. My cheaper model in a different room (same account for both) is not experiencing the problem.

Fin1896
Level 7

Re: Prime continues signing out/reactivate constantly

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Using a Roku 3600 updated with the latest firmware, my problem with Prime Video began two days ago, when I noticed Amazon had changed the interface of the PV search engine. The app still functions, although command response is a bit slower, but when I try to exit the app it does not acknowledge the command at all. The only way to force an exit is by unplugging Roku and restarting. I have tried the solutions suggested. Nothing works.