Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Amazon Prime- Roku TV Rise of Skywalker Crashes during Bonus Content

I purchased the Rise of Skywalker about a month ago. I have a TCL Roku TV.   When watching the bonus content after the film credits, I've noticed that every 10 minutes or so, Prime crashes and reverts to the Roku Menu Screen.  Super frustrating.  This problem doesn't happen when watching it on Amazon.com on my desktop computer.   Anyone else having this problem?  This doesn't happen with any streaming shows.

 

Thanks

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Roku Employee
Roku Employee

Re: Amazon Prime- Roku TV Rise of Skywalker Crashes during Bonus Content

@ozmoses 

Thanks for the note.

For more information about that channel's features and functionality, you'll want to contact Amazon Prime Video support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Amazon Prime Video support here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET


Thanks,
Danny

Danny R.
Roku Forum Moderator
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