Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Jmallen
Level 7

Amazon Prime Purchase Not Playing

I purchased the latest TWD through Roku AND then again directly through Prime, but it will not play. It tells me to contact Prime, which I did. After long conversations with 2 different people,  they aren't getting any errors on their end and don't know why it isn't playing. It seems to be an issue with Roku. Any suggestions? 

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2 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Amazon Prime Purchase Not Playing

@Jmallen

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
Jmallen
Level 7

Re: Amazon Prime Purchase Not Playing

Thanks! I had no issues the next day,  but I'll try your suggestion if I have issues in the future. Thanks!

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