Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Amazon Prime Originals showing with Spanish descriptions

Selected titles within Amazon Prime have suddenly started showing with the descriptions in Spanish. No changes have been made to our setup. I’ve tried rebooting the Roku device and removing the Prime app and reinstalling.

Does not occur with all titles, seems to only be Amazon Originals.

7 Replies
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Level 7

Re: Amazon Prime Originals showing with Spanish descriptions

I just started having the same problem with my Amazon Prime account on my older Roku device (Roku 2 3100 model). Everything is in English: audio, subtitles etc. But when I look at episode descriptions it's all in Spanish.  Spanish is not selected anywhere on my Roku device.  

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Level 7

Re: Amazon Prime Originals showing with Spanish descriptions

same problem started last month on 2 older roku boxes; hours spent on help/chat w/ amazon but no fix; have tried all reboots, updates, language options, .....

this should be a simple fix

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Level 7

Re: Amazon Prime Originals showing with Spanish descriptions

Having the same problem! I can’t get it to revert back. 

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Roku Employee
Roku Employee

Re: Amazon Prime Originals showing with Spanish descriptions

Hi everyone,

Thanks for the posts.

For more information about that channel's features and functionality, you'll want to contact Amazon Prime Video support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Amazon Prime Video support here: https://www.primevideo.com/help

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
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Re: Amazon Prime Originals showing with Spanish descriptions

I spent an hour troubleshooting with Amazon and they said the problem is with roku.

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Level 8

Re: Amazon Prime Originals showing with Spanish descriptions

There are a number of people on the Roku and Prime Video user forums who are having the same problem. It looks like it's been a problem with older Rokus and Prime video for a couple months but there has been no real help from Roku or Prime. All the descriptions for Prime Original shows are in spanish. I'll assume that since we are not getting help from the companies, they are hoping we just buy a newer device.

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Level 7

Re: Amazon Prime Originals showing with Spanish descriptions

Thanks for the reply @RokuDanny-R , but this a total non-response from Roku. Surely Roku has means of contacting Amazon to figure this out instead if of dumping it back on the users.