Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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jimbons
Level 7

Amazon Prime Location Issue

I have a Ruku 3500x.  The amazon prime app offers no titles to watch, the only titles you can see are under the title "Watch While Abroad".  If you try and watch one it says "This content can't be accessed due to geographical restrictions".  So it thinks I'm not in Canada.

Have tried 2 different Amazon accounts, which both work with my other 2 Ruku's from the same location.

So I don't believe it's the account.

Have done a factory reset and tried everything new from scratch twice.  No Luck.

Anyone have any thoughts ?

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