Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Search instead for 
Did you mean: 
2ka
Level 7

Amazon Prime HDR not playing on Roku Ultra -- Again!

Way back in 2016 there was a thread about Amazon Prime video not playing on Roku Ultra in HDR.  The issue was resolved, and I've been happily playing HDR content from Amazon Prime on my Ultras since then.  Now, since the last Prime update, no HDR is available on the Ultra anymore.  It works fine with other providers such as Netflix.  It also works fine with the Amazon Prime app on my Smart TV.  But not on the Ultra.

Is this a known issue?

I've seen in other posts a similar problem on the Streaming Stick Plus that was recently resolved.  Can we expect a fix on the Ultra as well, or is it permanently broken?
0 Kudos
1 Reply
StreamerUser
Level 7

Re: Amazon Prime HDR not playing on Roku Ultra -- Again!

Known (though not specifically or officially acknowledged).

Contact Amazon: 

aiw-roku-feedback@amazon.com 
https://www.amazon.com/gp/help/customer ... ital-order

Let them know, the more that complain, the more likely and sooner it gets resolved...
0 Kudos