Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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SteveH2
Level 7

Amazon Prime France Internet Connectivity Problem

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Well this seems to be the nearest thread, and my dates are about the same.

Everything works as usual EXCEPT prime.  I've removed prime, rebooted, roku, reinstalled prime, no luck.  Prime works on my phone laptop etc.

But my error message is different, "Internet connectivity problem" which must be down to Roku I think because the other channels do work

.  see photo.  (I am in France, which is where Prime wants me to be)

Ipv.png

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RokuDanny-R
Roku Employee
Roku Employee

Re: Amazon Prime France Internet Connectivity Problem

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@SteveH2 

Thanks for the posts.

If the issue remains unresolved, I'd recommend reaching out to Amazon Prime Video support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Amazon Prime Video channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET

Thanks,
Danny

Danny R.
Roku Forum Moderator

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SteveH2
Level 7

Re: Amazon Prime France Internet Connectivity Problem

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Done as you said (noted channel now version dated Oct 20)
No difference for me

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RokuDanny-R
Roku Employee
Roku Employee

Re: Amazon Prime France Internet Connectivity Problem

Jump to solution

@SteveH2 

Thanks for the posts.

If the issue remains unresolved, I'd recommend reaching out to Amazon Prime Video support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Amazon Prime Video channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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