Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
daddyora
Level 7

Amazon Music via Roku Ultra

Jump to solution

Would like to try Amazon Music (free) thru Roku Ultra 4800R into Yamaha avr (RX-A660) which doesn't have AM as a source in MusicCast.  Roku is currently connected as a source by HDMI into avr and video works fine.   Want to tryout distributed audio thru avr via AM before investing in AM Unlimited.  Loaded AM app on Roku and it pulls up but immediately defaults to an "upgrade to Unlimited" screen.   I can play AM elsewhere w/o problems.   How do I get AM to work via Roku ?

Tags (1)
0 Kudos
1 Solution

Accepted Solutions
RokuDanny-R
Roku Employee
Roku Employee

Re: Amazon Music via Roku Ultra

Jump to solution

@daddyora

Thanks for the follow up.

For more information about that channel's authentication and functionality, you'll want to contact Amazon Music support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Amazon Music support here: https://music.amazon.com/help/contact
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
3 REPLIES 3\
StreamerUser
Level 20

Re: Amazon Music via Roku Ultra

Jump to solution

You didnt mention your Roku's firmware version (Settings/System/About) or app version (highlight the app and press Options (*) on the remote)

When I install and load Amazon Music (3.0.62) I'm immediately presented with activation/authorization links/codes - if I activate it loads to Home.  Your install may be corrupt.

Try reinstalling AM:

1) Remove the app (Highlight the app, press the Options (*) button on the remote, then Remove)

2) RESTART the Roku (Settings/System/System restart/Restart) <-- MUST DO THIS HERE!!!

3) Re-install the app

(Otherwise, if you dont restart settings/cached data associated with the app are left behind and it wont be a clean re-install)

 

0 Kudos
daddyora
Level 7

Re: Amazon Music via Roku Ultra

Jump to solution

Finally got back around to trying out your suggestion.   I have the Amazon Music app and displays all the music selection options.   Re-registered as req'd.   When I try to select a song, it brings up a Amazon Music Unlimited ad and a DISMISS button.  No luck.

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Amazon Music via Roku Ultra

Jump to solution

@daddyora

Thanks for the follow up.

For more information about that channel's authentication and functionality, you'll want to contact Amazon Music support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Amazon Music support here: https://music.amazon.com/help/contact
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos