Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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pmaclean
Level 7

Amazon Instant Video app crashes upon starting any video playback

I have a Roku 3 4200X, running software version 7.5.0 (build 4099-04). I can access the main menu for the Amazon instant video app, and then browse the different Amazon offerings. However, upon selecting a video to watch, the app immediately crashes and returns to the main Roku Home Page.

I actually have two Roku 3 units, both running the same software, but only one is having this problem. Any guidance to resolve would be greatly appreciated!

- Paul
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1 Reply
pmaclean
Level 7

Re: Amazon Instant Video app crashes upon starting any video playback

Still having this issue. No replies after a long time. Any guidance would be appreciated!
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