Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

All4-012 Error on Roku Streaming Stick +

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All4 used to work brilliantly on my Streaming Stick + but recently I started to get an error "All4-012: Error" on the Home and several other functions. I tried deleting the All4 app, updating the streaming stick to the latest firmware, restarting the streaming stick and reinstalling the latest All4 app but it made no difference. As As All4 was one of the main reasons I bought the streaming stick I'm desperate for a solution !

Please help! 

Thanks

 

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Roku Employee
Roku Employee

Re: All4-012 Error on Roku Streaming Stick +

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@simonides 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact All4 support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: All4-012 Error on Roku Streaming Stick +

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@simonides 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact All4 support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: All4-012 Error on Roku Streaming Stick +

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and has anyone else had this issue, and found a solution?

thanks

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Level 7

Re: All4-012 Error on Roku Streaming Stick +

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Yeah same, it's **bleep**. Back and forth from both and nothing.

Not heard any other streaming server having All4 issues... Roku device getting closerto the bin.

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Level 7

Re: All4-012 Error on Roku Streaming Stick +

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I wonder if it might be a regional thing as I didn't have any problems using it in someone's house in Hertfordshire recently. What county are you? I'm in Dorset.

I had a message from Ilana Peters at All4 support. She said: We are sorry to read you are experiencing issues with All 4 on Now TV. However, we have provided you with a few troubleshooting steps below that you can try at home, which may get the service up and running again.

- Power down your device, TV and Internet modem for 60 seconds.
*Please use the remote that comes with your Now TV box as we aware of compatibility issues if using the remote app.

If this does not resolve your issue, please can you provide the answers to the questions we have provided below. This will try and help us find a resolution to the issue as quickly as possible.

What is the model number of your box?
Are you using the latest version of the All 4 app (Deleting and reinstalling this should ensure this)?
Who is your Internet Service Provider?
Have you followed all troubleshooting steps provided?
What exactly is your error message saying?

We apologise once again for the disruption to your service, and await your reply.


If you require further information, feel free to email me back or visit www.channel4.com/4viewers/faqs
 
I've replied to her questions and it would be interested to see if they come up with anything else. 
 
 
Apart from this minor issue I think the Roku is great, and the problem seems more likely to be with the All4 app.
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