Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Jose102729
Level 7

All content in roku channel says “is not available or has expired”

All the content in my roku channels when I select any movie, tv show, etc. Start loading and suddenly says “ I’m not available or has expired”

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11 REPLIES 11\
steej
Level 7

Roku Channel not playing shows....

OK,  shows I try to play on Roku Channel will play Weeds, Bitten, 24, **bleep** on Wheels, Homicide Squad etc. etc. etc. Hit play, says loading, then goes back to play screen again. I have reinstalled channel, same thing...

Roku Premiere 3920CA

Software ver 10.0.0 build 4209-91

I see this is a common problem but there seems to be no solution..

Anyone?

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DBDukes
Community Streaming Expert

Re: All content in roku channel says “is not available or has expired”

@Jose102729 

That's extremely unusual. Try rebooting the Roku device. Don't do a factory reset, just reboot the device.

If that doesn't resolve it, try restarting the modem and WiFi router, then the Roku.

Shut all those devices down, then restart one at a time, waiting 2-3 minutes between:

  • Modem
  • Router (if separate from modem)
  • Roku

Let us know if that resolves or not.

DBDukes
Roku Community Streaming Expert

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Note: I am not a Roku employee.
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Jose102729
Level 7

Re: All content in roku channel says “is not available or has expired”

I did everything you said and still the same problem. What else I could do!

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renojim
Community Streaming Expert

Re: All content in roku channel says “is not available or has expired”

Move.  Smiley Happy  The Roku Channel doesn't work everywhere.  Where are you located.

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renojim
Community Streaming Expert

Re: Roku Channel not playing shows....

I assume you're in Canada?  I have seen several people in Canada say the same thing.  Maybe @RokuDanny-R can help.

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Jose102729
Level 7

Re: All content in roku channel says “is not available or has expired”

I'm located in Canada, This issue only happens on one of my devices the stick one. My TV device works perfectly.

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steej
Level 7

Re: Roku Channel not playing shows....

Yes I am in Canada which really shouldn't make a dif as far as Im concerned as those shows are readily available on Netflix etc

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renojim
Community Streaming Expert

Re: All content in roku channel says “is not available or has expired”

@Jose102729, you're not alone:
https://community.roku.com/t5/Channel-Issues-Questions/Roku-Channel-not-playing-shows/td-p/723797/

It's weird that it works on one device and not the other.  I don't know what the deal is with Canada and The Roku Channel.  One thing that might be worth trying is to remove the channel from the problem Roku by highlighting it on the Home Screen and pressing * on your remote (choose "Remove channel"), restart/reboot the Roku (don't skip this step), and then add the channel again from Streaming Channels.  Let us know if it helps.

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Jose102729
Level 7

Re: All content in roku channel says “is not available or has expired”

I did everything restart/reboot the Roku, and reinstall again the channel.  Unfortunately, the problem stills. Not sure what else to do to fix this, any help will be appreciated. 

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