Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Lorraine2
Level 7

All channels freeze/pause on my Roku

I have two Roku devices, Roku Ultra (wired) and Roku Streaming Stick + (wireless).  No matter which channel I watch, the shows on both devices freeze/pause repeatedly.  I have restarted the Roku's, removed and re-installed the channels and it has not helped.  I have the latest software version and all channels are updated.

I check my internet speed when the channels are freezing and it is around 20Mbps.  I started watching the channels on my laptop and they do not freeze or pause.

No one else in the house is using a Roku or any other device on the internet.  I am very frustrated and confused as to why this has started to happen after more than a year of using the Roku's.

Please help... Thank you.

Lorraine

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2 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: All channels freeze/pause on my Roku

@Lorraine2 

Thanks for the post.

Try removing the channel(s) from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel(s) back once more, specifically in this order.

Does this clear up the issue you are seeing? Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Lorraine2
Level 7

Re: All channels freeze/pause on my Roku

I tried your solution, but i am still having issues with channels freezing. 

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