Channel Issues & Questions

[Lsmith82]

Since about 8:30 pm Pacific on 7/9/2020, all the discovery network channels (Discovery, Food Network, Cooking, etc) will play about 10% of the show then crash completely.  I’ve deactivated and signed back in to all network channels and it doesn’t help.  I’ve reset the Roku and cable internet and it doesn’t help.  Issue is still happening but all other non network channels are working just fine.  How can we get this fixed? #discoverynetwork #foodnetwork #discoverychannel #cooking channel 

[RokuDanny-R · Accepted solution]

@Lsmith82 

Thanks for the inquiry.

I'd recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the those channels (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

Thanks,
Danny