Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 8

Album Art Incorrect / Wrong Movie on Roku Channel

I just tried to watch a movie in the Biography category “The Girl”, starring Toby Jones as Alfred Hitchcock. I didn’t notice that the cover art didn’t match the movie described. The cover art is correct, the movie that is played is “The Girl”, starring Abbie Cornish as a young mother who winds up smuggling people over the southern border. Any way to report this to Roku?

Labels (1)
0 Kudos
3 Replies
Highlighted
Level 19

Re: Wrong movie on Roku Channel

@wheresjim 

Thanks for reaching out. You've come to just the right place!

I'll let our team know about this, and have them take a closer look. 

 

Cheers,

Tanner

0 Kudos
Highlighted
Level 7

Re: Wrong movie on Roku Channel

I am having the same issue with the movie The Boy (2016). Search displays the correct art / year / summary, but each channel option plays a different movie of the same title from the year 2015.

0 Kudos
Highlighted
Level 19

Re: Wrong movie on Roku Channel

@Aerofaux Thanks for the note. Which streaming channel/service are you using when this occurs? We don't currently feature this movie in 'The Roku Channel'. We'd recommend reaching out to the channel/service provider directly to report the issue with their content. We can also help pass the feedback along if you can specify more details. 

 

Thanks,

Tanner

0 Kudos