Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Chellebelle834
Level 7

Re: After last update, will not load any channels

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Sorry I meant will not load

penguinsoda
Level 9

Re: After last update, will not load any channels

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And why does this show up under "Recently Resolved Topics?" Its not resolved!!!! 

Patti07016
Level 7

Re: Will not launch channels

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Mine is doing the same thing, except there was no power outage.  I just bought it maybe 2-3 months ago!

zeeker1
Level 7

Re: Will not launch channels

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Same with mine. Restarted 3 times and restarted once after restarting the router. No luck.

Never had this issue with any Roku I have been using the last 8 years.

skindnef
Level 8

Re: Will not launch channels

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Same thing Channels won’t load, tried all the advice still not working. This is an Update issue I think. Too bad ROKU didn’t have a chat where we could actually talk to someone who may know why this is happening. Hope they get on this issue quick!!

nsweaney
Level 8

Re: Will not launch channels

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Same problem here. Mine shows that it got a firmware update at 7:32pm CST yesterday. Since then it hasn't been able to load any channels.  If I try to do a software update, it just reboots. 

penguinsoda
Level 9

Re: Will not launch channels

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From what I'm seeing posted here and other threads it looks like an update issue and the fact that I had a (planed) power outage at the same time was a coincidence.  If its an update issue how can it get resolved if the unit won't even connect to update. I too have never had any problems with my Roku the last 5 years, but this is making me consider switching to something else. They aren't the only game in town and if this is the best we can get for customer service.... 

zeeker1
Level 7

Re: Will not launch channels

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Agree. There's no customer service at all. Will need to reconsider Roku alternatives

bfrein
Level 8

Re: After last update, will not load any channels

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Model 2710X

10.0.0 Build 4195-06

Updated May 8

When you select update...these are the following screens...

Channel 1 - Releasing Gravity Locks
Channel 2 - Supercharging your system
Channel 3 - Opening Stream Gates
Channel 4 - Maximizing Fun Factor
Channel 5 - Aligning Solar Panels
Channel 6 - Tuning the hyperdrive
Channel 7 Engaging warp drive

I have done network reset including resetting modem and router 3x
I have done system restart immediately after update 2x

I can not add channels or view any existing channel ACCEPT for Netflix

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ltpape
Level 8

Re: After last update, will not load any channels

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not a solution.

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