Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
OK I have 2 Roku devices. The main one in living room the BritBox channel will not open it states 0% upload and nothing happens can't even get bout of ion unless I unplug the device and plug back in. Also when I try to remove same thing after 10 minutes nothing so had to unplug again and plug back in. The one upstairs works fine and that is a stick. The main one is a Roku 3. Other channels work fine. Why can't Britbox work or remove. I even tried removing other channels the same thing. You should allow us to remove channels online also that would help.
To be very clear, there was an internet connection because everything else associated with my TV and the internet, and every other item I had in my house, which could connect to the internet, connected and worked just fine, just like when I said after I took the Roku stick out and plugged in my new Fire stick it found the internet and it continues to work great to this day! Roku was unable to find the internet that was working and available, so evidently, the Roku stick, Roku software, Roku etc., was not working so I discarded it.
Can you please provide the following information so we can better understand what you are seeing:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
Please keep us posted and we will be able to assist you further.