Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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mwjr
Level 7

Re: Will not launch channels

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Same problem. None of the channels will launch. Was working fine yesterday morning, then stopped later in the afternoon. I own three streaming sticks+. It’s one device; the other 2 work fine.

Device ID: C2394D430062

Software Version: 10.0.0 

I even tried updating the software version, but after a few minutes of checking, it restarts my device.

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mwjr
Level 7

Re: Will not launch channels

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I’ll also add that it doesn’t show up as an option for Airplay or screen mirroring.

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mwjr
Level 7

Re: Will not launch channels

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Ok. So it started working again this morning. Not sure what was going on.

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penguinsoda
Level 9

Re: Will not launch channels

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Just checked mine and STILL not working. This is what... 3, 4 days now with no access and almost NO response from Roku? This is leaving a very bad taste in my mouth and right now I don't think I will ever buy another Roku product nor will I recommend one to anyone else just because of the total lack of adequate costumer service. What do you have to do to get an actual response around here?

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penguinsoda
Level 9

Re: After last update, will not load any channels

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Still no resolution here. Someone posted on another thread that theirs started working again this morning but I just checked mine and... same thing. Spinning circle saying its loading and NOTHING happening.  Time to look at alternatives I think. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: After last update, will not load any channels

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Hi everyone! 

Thanks for reaching out to the Roku community!

Please provide us the following information so we can isolate the issue: 

-Roku device model
-Serial number
-Device ID
-Software OS/version
(these can all be found in Settings > System > About)
-Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-Steps to reproduce the issue you are seeing

With more information, we will be able to assist you further.

All the best,
Kariza

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penguinsoda
Level 9

Re: After last update, will not load any channels

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I already posted this info YESTERDAY but here it is again,

Model 4620X Roku Premiere

Serial # YT00E3919364

Device ID 7J96AE919364

Software version 10.0.0 Build 4195

It happens on EVERY channel.  None of the channels will load. I used Netflix for an example and the tracker ID I got was 64-194-286.

It should not take more than 3 days to get more than "send us info and we'll work on it..." Esp. when the info has already been send and I've gotten no response the first time. 

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GaryGaskill
Level 7

Attempts to load video, new apps or check for updates yields unending "loading ..." screen.

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Title says it all. Before the update this morning all is well. After the update on 5/15/2021 version 10 Build 4195-50 on my #3810X Streaming Stick, all efforts to load video, new apps or even check for another update results in unending "loading ..." screen - even with good internet connection and down load throughput. So without the ability to even check for new updates, even after turning off power and starting up again, do I now have a very small "brick"? [personal information]

hitherhills
Level 7

Re: TCL TV won’t load apps. Just shows word”loading”

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Same problem here. Received an update last night around 7 pm. 

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hitherhills
Level 7

Re: Attempts to load video, new apps or check for updates yields unending "loading ..." sc

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I have the same problem since yesterday. A TCL 65” from 2 years ago.   I tried removing power for a few minutes but that didn’t fix it. This started after last nights update. 

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