Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Just checked mine and STILL not working. This is what... 3, 4 days now with no access and almost NO response from Roku? This is leaving a very bad taste in my mouth and right now I don't think I will ever buy another Roku product nor will I recommend one to anyone else just because of the total lack of adequate costumer service. What do you have to do to get an actual response around here?
Still no resolution here. Someone posted on another thread that theirs started working again this morning but I just checked mine and... same thing. Spinning circle saying its loading and NOTHING happening. Time to look at alternatives I think.
Please provide us the following information so we can isolate the issue:
-Roku device model
(these can all be found in Settings > System > About)
-Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-Steps to reproduce the issue you are seeing
With more information, we will be able to assist you further.
Title says it all. Before the update this morning all is well. After the update on 5/15/2021 version 10 Build 4195-50 on my #3810X Streaming Stick, all efforts to load video, new apps or even check for another update results in unending "loading ..." screen - even with good internet connection and down load throughput. So without the ability to even check for new updates, even after turning off power and starting up again, do I now have a very small "brick"? [personal information]