Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 8

After Roku Update Met Opera free streaming preview not accessible

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I have 2 Roku 1. Updated just one of them and now can't access the Met Opera On Demand's free streaming video that is available each day. I can still access it on the Roku that I did NOT update yet. There is no difference on that one from what I have been doing for the past 2 months, so it is not a problem with Met Opera. Just with whatever changes happened with the Roku update.

The updated one wants a sign-in. Met Opera is still continuing it's current situation free streaming of one opera per evening. this is NOT part of the 7 day trial. It is a special offering that has never required a subscription or free trial. Why did the update change that. Can Roku correct it. 

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Roku Employee
Roku Employee

Re: After Roku Update Met Opera free streaming preview not accessible

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@MMJax 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. 

If the issue remains unresolved, I'd recommend reaching out to Met Opera directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Met Opera channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: After Roku Update Met Opera free streaming preview not accessible

Jump to solution

@MMJax 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. 

If the issue remains unresolved, I'd recommend reaching out to Met Opera directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Met Opera channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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