Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Ads freezing on screen while show plays in background

Mine is a roku Express and after the ads it starts playing the show but with the ad frozen on screen. There is no new update, what can I do?

1 Reply
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Roku Employee
Roku Employee

Re: Ads freezing on screen while show plays in background

@Brandysue24 

Thanks for the post.

Can you please provide more information regarding the issue you are experiencing?

What channel(s) are you watching? Is this issue occurring on specific content?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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