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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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tristanbills
Level 7
2 weeks ago

Ads Play Fine, Show Goes Black on STARZ Channel

I just bought my 4k Onn. brand TV with the Roku OS. This is the second time I tried to watch a show on the Starz channel. The ad before the show plays fine, but when the show goes to start the screen is black. No sound or anything. I can hit Pause and see that the show is progressing, but I'm not seeing or hearing anything. Then if I hit Replay, it will bring up Captions for the replay period but still no sound or picture.

I've watched this show on this TV before with no problem. 

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3 Replies
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boogernose
Level 17
2 weeks ago

Re: Ads Play Fine, Show Goes Black

Bizarre. You can try Settings/System/System restart

But it sounds more like a temporary problem with Starz

You can highlite the Channel in Home press Star* and send feedback

to let them know.

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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Keonte
Level 7
Wednesday

Re: Ads Play Fine, Show Goes Black

I have the same problem but it’s all apps

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RokuDanny-R
Roku Employee
Roku Employee
Thursday

Re: Ads Play Fine, Show Goes Black

@Keonte 

Thanks for the post.

Can you please provide more information about the issue you are experiencing?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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