Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Adding channels

I added the fiton app on my roku website but it's not showing upon my tv. Why is that. 

0 Kudos
2 Replies
Level 21

Re: Adding channels

There are two reasons a channel that appears on the web site won't appear on your device. The first is that your device isn't supported by that channel. I have no idea what the requirements might be for Fiton. Their web site doesn't include any restrictions of requirements, but many times channels won't work on some devices, especially older ones. 

The other reason is that you are located somewhere the company (Fiton) has not enabled the channel to be available. Many Roku channel developers place geographical restrictions on their channel, and if you are not within an approved location the channel will not install on your device, even though you've added it via the web site. 

Only Fiton can provide an answer to those two. Roku cannot alter the settings that a channel developer creates in the channel store for location availability. And only Fiton can say for certain it their channel is compatible with your Roku.

Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
Level 21

Re: Adding channels

In addition, when you add a channel via the website make sure you check for updates on your Roku device. - Settings->System->System update.