Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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jeffrose31
Level 7

Adding channels

I added peacock tv on the Roku website but it's not showing on my roku stick when I turn on my tv

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3 Replies
DBDukes
Level 16

Re: Adding channels

Which model is your Stick? Settings > System > About

Just the model number will be helpful.

DBDukes
https://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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makaiguy
Level 21

Re: Adding channels


@jeffrose31 wrote:

I added peacock tv on the Roku website but it's not showing on my roku stick when I turn on my tv


The NBC Peacock app for Roku was written by NBC to be compatible with the following Roku models (Check your model number via Settings > System > About):
(Current as of February 20, 2021. Check the source listed below for updates.)

Roku 2 (4210X model only)
Roku 3 & 4 (model 4200X or later)
Roku Streaming Stick (model 3600X or later)
Roku Express/Express+ (model 3900X or later)
Roku Premiere/Premiere+ (model 3920X or later)
Roku Ultra/Ultra LT (model 4640X or later)
Roku TV and Smart Soundbar (model 5000X or later)

Source: https://www.peacocktv.com/help/article/what-devices-and-platforms-are-supported-by-peacock


  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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RokuMary-F
Roku Employee
Roku Employee

Re: Adding channels

Hi @jeffrose31,

Thanks for the inquiry.

We would recommend trying to perform a manual update on your Roku device to see if you are still experiencing the issue.
For more information about how to check for a manual update, visit our Support page here: How do I update the software on my Roku® streaming device?

Please be noted that Peacock TV is available on selected Roku device models. Find more info at https://www.peacocktv.com/help/article/what-devices-and-platforms-are-supported-by-peacock.

Please let us know if there's anything else we can help you with.

Thanks,

Mary

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