Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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ncm135
Level 7

Adding a channel

I am trying to add Discovery+ with no success.  I get a message that I have an inactive account.  I'm not sure how to fix this issue so I'm open to any and all assistance.  Thank you very much!

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4 Replies
renojim
Level 21

Re: Adding a channel

Just a guess, but you probably need to update your payment information at https://my.roku.com .  While you're there, check your subscriptions.

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makaiguy
Level 20

Re: Adding a channel


@ncm135 wrote:

I am trying to add Discovery+ with no success.  I get a message that I have an inactive account.  I'm not sure how to fix this issue so I'm open to any and all assistance.  Thank you very much!


Please clarify.  Are you:

  • trying to subscribe to Discovery+ through Roku, or
  • trying to add the Discovery+ app to your Roku for an account you already have established directly with Discovery+, or
  • trying to add the Discovery+ app to your Roku for an account you already have established directly with some other third party (Prime Video, Hulu, etc)

At what point in the process do you get that error message?

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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ncm135
Level 7

Re: Adding a channel

Thank you for your response.  I am trying to subscribe to the Discovery+ channel.

When I click on a program (Discovery+) to watch, I get a message that says "inactive subscription".

I click on "choose your subscription" and it asks me for a pin.  Even when I put in the correct pin, I get an "incorrect pin" message.  I have gone to the Roku site several times and updated everything to no avail.

I will also get a message that tells me that there is no player activated.  I'm not sure what I am doing wrong but I have a current account and current subscriptions to other channels.  I have gone through the motions to set up the system but I still get the same messages.

I appreciate your assistance.  Thank you.

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MaryFranco
Roku Employee
Roku Employee

Re: Adding a channel

Hi @ncm135,

 

Thanks for the posts,

 

We recommend checking the Roku account email directly to your Roku device by going to Settings > System > About. Once you confirmed the Roku account email address, please try logging into your account at my.roku.com and updating your PIN. For more information about using a Roku PIN, visit our Support page here: How do I create or update the PIN for my Roku account?

 

For further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you

 

Thanks,

Mary

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