Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Thank you for your response. I am trying to subscribe to the Discovery+ channel.
When I click on a program (Discovery+) to watch, I get a message that says "inactive subscription".
I click on "choose your subscription" and it asks me for a pin. Even when I put in the correct pin, I get an "incorrect pin" message. I have gone to the Roku site several times and updated everything to no avail.
I will also get a message that tells me that there is no player activated. I'm not sure what I am doing wrong but I have a current account and current subscriptions to other channels. I have gone through the motions to set up the system but I still get the same messages.
We recommend checking the Roku account email directly to your Roku device by going to Settings > System > About. Once you confirmed the Roku account email address, please try logging into your account at my.roku.com and updating your PIN. For more information about using a Roku PIN, visit our Support page here: How do I create or update the PIN for my Roku account?
For further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you