Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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pao75
Level 7

Adding a Beta channel

I have been asked to participate in a Beta trial for Ifit. I have the code which i have entered multiple times but as soon as i click on "add channel", it takes me back to the code entry page (where the "i am not a robot" button is). I have a Roku streaming stick + connected to a non-smart TV. What can I do to solve this? I really want to try out the Ifit Beta...can someone help?

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2 REPLIES 2\
renojim
Community Streaming Expert

Re: Adding a Beta channel

Roku web pages can be problematic to say the least.  Try a different browser, a different device, clearing your browser cookies, or a private browser window.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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makaiguy
Community Streaming Expert

Re: Adding a Beta channel


@pao75 wrote:

I have been asked to participate in a Beta trial for Ifit. I have the code which i have entered multiple times but as soon as i click on "add channel", it takes me back to the code entry page (where the "i am not a robot" button is). I have a Roku streaming stick + connected to a non-smart TV. What can I do to solve this? I really want to try out the Ifit Beta...can someone help?


I'd guess you either don't have the correct code, or the code has not been activated yet.  Have you reported this to Ifit, as they are the ones developing the app?

In the past, entering an invalid code would produce an error saying "channel not available in your region".  This was technically correct -- if the code is invalid it does not represent a channel available in that region -- but it is misleading.   Looks like they've changed the way the system reacts to invalid code entry since then.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

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