Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Adding Reelz channel

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 I signed up for Reelz but I cannot get it to work on my Ruku. . I can get the channel logo and it’ll move over and tell me to add it but it just makes that dong” sound and won’t go anywhere

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Roku Employee
Roku Employee

Re: Adding Reelz channel

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@Kadybug13 

Thanks for the inquiry.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

If the issue remains unresolved, I'd recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist.

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: Adding Reelz channel

Jump to solution

@Kadybug13 

Thanks for the inquiry.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

If the issue remains unresolved, I'd recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist.

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: Adding Reelz channel

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I'm having the same issue with adding Reelz or Reelz Now to my Roku Tv.  It seems to be added because if I search for the channel, I get the logo in the search area with:  Go to Channel, Remove Channel, etc but it's not in my Home list.  I can "remove" it and "add it" but it's never in my home list and I can't Go to the Channel either.  I live in the US and don't know what the problem is so I have emailed the Reelz people directly.  Hopefully they will answer.

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