Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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EdimusPrime1
Level 7

Adding Peacock

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I have a 3500X Roku...I've seen the issues with it not being available thru the channel store on the remote.

And added it thru my account online but I'm still not seeing Peacock...and I already signed up.

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atc98092
Level 21

Re: Adding Peacock

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The 3500 is an older device, and it's possible that Peacock isn't supported on it. If it wasn't shown in the channel store on the device itself, that's usually a pretty good indicator. Many newer channels will not install on devices that old. The 3500 was released in March 2014, so it's now a seven year old design. 

I just did a quick search, and the 3500 is indeed an unsupported device. Here is the complete list straight from the Peacock web site:

Roku 2 (4210X model only)
Roku 3 & 4 (model 4200X or later)
Roku Streaming Stick (model 3600X or later)
Roku Express/Express+ (model 3900X or later)
Roku Premiere/Premiere+ (model 3920X or later)
Roku Ultra/Ultra LT (model 4640X or later) 
Roku TV and Smart Soundbar (model 5000X or later)

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.

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atc98092
Level 21

Re: Adding Peacock

Jump to solution

The 3500 is an older device, and it's possible that Peacock isn't supported on it. If it wasn't shown in the channel store on the device itself, that's usually a pretty good indicator. Many newer channels will not install on devices that old. The 3500 was released in March 2014, so it's now a seven year old design. 

I just did a quick search, and the 3500 is indeed an unsupported device. Here is the complete list straight from the Peacock web site:

Roku 2 (4210X model only)
Roku 3 & 4 (model 4200X or later)
Roku Streaming Stick (model 3600X or later)
Roku Express/Express+ (model 3900X or later)
Roku Premiere/Premiere+ (model 3920X or later)
Roku Ultra/Ultra LT (model 4640X or later) 
Roku TV and Smart Soundbar (model 5000X or later)

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.

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DBDukes
Level 15

Re: Adding Peacock

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What @atc98092 said. While the 3500 was a good device, it's old, and the newer Sticks (or the Stick+) are much faster and support all the apps.

If you don't want to upgrade your 7-year old Roku device, and if you're an Xfinity Internet user, you can get a free Flex box from Comcast/Xfinity and use that.

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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