Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Adding Netflix channel without needing to use a pin

We cannot add Netflix back to our new tv without a pin required.  We tried creating one and it did not work.  We also opted to not have a pin required when adding channels and it still requires a pin.  How can we get this fixed so we can add Netflix back?  Thank you for any help you can provide.


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Level 16

Re: Adding Netflix channel without needing to use a pin

Settings > System > About

Is the email address shown for this account the same one you use to log into your account at

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