Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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revrog427
Level 7

Adding Netflix channel without needing to use a pin

We cannot add Netflix back to our new tv without a pin required.  We tried creating one and it did not work.  We also opted to not have a pin required when adding channels and it still requires a pin.  How can we get this fixed so we can add Netflix back?  Thank you for any help you can provide.

 

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2 REPLIES 2\
makaiguy
Community Streaming Expert

Re: Adding Netflix channel without needing to use a pin

Settings > System > About

Is the email address shown for this account the same one you use to log into your account at https://my.roku.com?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
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Gfossen
Level 7

Re: Adding Netflix channel without needing to use a pin

We have the exact same issue with Prime video I can't believe Roku has not fixed us since 2017

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