Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Adding HBO Free Week

I have been trying to add the week of free HBO using Ruku.  When sign in using my Ruku designated e-mail and password but I consistently get the message that "this e-mail is already been used sign in with another e-mail".  Not sure whey this is occurring. 

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Roku Employee
Roku Employee

Re: Adding HBO Free Week


Thanks for the post.

Can you please clarify the issue you are experiencing? When are you seeing this notification? How are you access HBO? Are you viewing it in The Roku Channel or directly through the channel from the provider?

With more information we will be able to assist you further.


Danny R.
Roku Forum Moderator
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