Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

Adding Existing Amazon Prime Video subscription

I have an existing subscription to Prime video and Britbox.  How do I add them to the roku express without getting charged for a second subscription?  Thank you.

0 Kudos
2 Replies
Highlighted
Level 19

Re: Adding Existing Amazon Prime Video subscription

@Rigsbee Thanks for the note! Roku is a device platform that allows you to install channels (apps) to use/access services. You'll only need to install these channels from 'Streaming channels' on your device's Home screen, then use the option to sign in to each channel once you've installed them.

If you need more help logging in, feel free to reach out to Amazon Prime and/or BritBox support directly. 

https://www.amazon.com/gp/help/customer/contact-us

https://www.britbox.com/us/help

 

Thanks,

Tanner

0 Kudos
Highlighted
Level 16

Re: Adding Existing Amazon Prime Video subscription

Don't know about Britbox, but in Amazon Prime, go across in the top menu to Settings , then Sign In, then click Sign In and follow the on-screen prompts.

Brtibox should have something similar.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)
0 Kudos