Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Add non-certified channel to device

When I told you add a non-certified channel it tells me I need to add a device to my account first I don't understand what it means I have to add a device to my account I've tried everything

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2 Replies
Level 21

Re: Add device to my Roku account

It's not clear what you're trying to do, but it may be you're trying to add a channel that isn't supported on any model of Roku that is currently linked to your account.  Some newer channels won't run on older Rokus.

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Roku Employee
Roku Employee

Re: Add non-certified channel to device


Thanks for the post.

Are you trying to add the non-certified channel through the website or on your Roku device? Do you currently have a Roku device linked to your Roku account?

With more information we will be able to assist you further.


Danny R.
Roku Forum Moderator
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