Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Add a channel for HBO Max fails every time

I have an older Roku streaming device that works fine.  It DOES show the HBO Max app as being 'installed', and I DO have an HBO Max account and I can view that content on my small laptop, but really want to see it on the TV.

Each time I go into Home > Streaming channels > Premium Services > HBO MAX > Add channel, the device gives me the following:

"Channel install failed Could not add HBO Max"

Again, I DO have a legal, paid for and working HBO account, and the Roku box DOES show the HBO Max app.  It just won't add the channel.

Any help would be appreciated.  Thanks.

 

 

0 Kudos
3 Replies
Level 7

Re: Add a channel for HBO Max fails every time

I'm having the same issue. HBO max works on kindle, and iphone, but keep getting error when I install the Roku's HBO Max app.

0 Kudos
Level 19

Re: Add a channel for HBO Max fails every time

HBO MAX says it will run on any Roku running Roku software version 9.3 or higher. Check this on yours via Settings > System > About. Some older models can't run current Roku software and stopped updating at version 9.1.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos
Level 7

Re: Add a channel for HBO Max fails every time

So if we have an older Roku model, we aren't able to get the HBO Max channel? I am not going to continue to support a company that makes me get rid of a perfectly functional device only because they make it outdated...

0 Kudos